You can now get help with appointments, prescriptions, sick notes, test results and more — 24/7 — without needing to call the surgery.

Meet our new digital assistant, available directly from our website. It’s here to make your experience easier, quicker, and more convenient.

Watch the short video below to see how it works and how Aileen can help you manage your healthcare:

 What You Can Do With the Assistant

Order repeat prescriptions
Check test results or referral updates
Get help with treatment options or local services
Requesting sick notes (fit note)
Get help with treatment options or local services
Update your contact details
Register as a new patient
Book or cancel GP appointments

 Who or what is this assistant?

Her name is Aileen — named in memory of a much-loved NHS receptionist. 

She’s a digital tool created to support GP practices and their patients, helping with everyday queries so that our reception team can focus on more complex care.

Aileen is powered by GPChatBot, an NHS-focused technology service that helps practices improve access and patient communication using safe and trusted automation.

Frequently Asked Questions

Is Aileen safe to use?

Yes. Aileen doesn’t access your clinical records or personal data. She provides guidance and links to trusted NHS services, just like our reception team would.

Can I still speak to a receptionist?

Of course. Aileen is just here to help with common requests — you can always call or visit us if you prefer.

Can Aileen give medical advice?

No. Aileen is not a doctor and will never diagnose or recommend treatment. She’ll guide you to the right service — or help you request a GP appointment if needed.

Will this replace receptionists?

Not at all. This is about helping you avoid wait times for simple queries. Our team is still here for you.