Missed Appointment’s, How Cancelling Help’s Everyone.
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Between January and June 2025, our practice recorded 1,280 missed appointments that were not cancelled. An average of over 210 per month. Missed appointments not only waste NHS resources but also prevent other patients from getting the care they need.
We understand that life can be busy and sometimes things come up, but there are ways to make sure your appointment slots are used effectively.
How You Can Help
To support fair access to care for all patients, we kindly remind you to:
- Cancel in advance: If you cannot attend your appointment, please cancel at least 24 hours beforehand.
- Use reminders: We send up to three reminders to help you keep track of your booking.
- Understand DNAs: Missed appointments are recorded as Did Not Attend (DNA) in your record.
- Use our AI assistant: For step-by-step help with cancelling via the NHS App, you can use Aileen, available at the bottom right of our homepage.
By taking a few minutes to cancel or reschedule your appointment, you help us ensure that other patients can be seen promptly and that NHS resources are used efficiently.
Thank you for helping us provide the best possible care to everyone in our community!