HOW TO BOOK AND CANCEL AN APPOINTMENT
Book your Appointment through Patient Access
Patient Access is available to ALL our registered patients. Once registered, you can book your appointment(s) online.
To register for this service, click the green Register button below.
If you're already registered, click the orange Sign in button below to book your appointment(s).
If you're having any difficulties using Patient Access please click here
For more information on Patient Access, please click here or click on the dedicated Patient Access Menu above.
Appointments
You can now book an appointment up to two weeks in advance if you need to see the doctor or a nurse. It is advisable to state if it is an urgent or a routine appointment. The receptionist may ask you what the appointment is for in order to book you in the most suitable clinic.
The Surgery holds back a small number of appointments each day which are allocated for emergencies. Doctors are allocated 10 minutes appointment slots. If you feel that you require longer than the 10 minutes, please inform the reception who will allocated you a double appointment.
You can now also book an appointment over the internet – Click here for more information.
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GP Access Hubs
Evening and weekend appointments are available with GPs in Brent via GP access hubs.
A GP access hub is a GP practice that offers evening and weekend appointments for patients registered with other practices in the area.
If patients are unable to get an appointment with their practice, they can ask for a GP Access Hub appointment. Nurse appointments are also offered at some hubs. Patients may also call 111.
Where are they located?
Hub Locations |
Opening times |
|---|---|
|
Wembley Hub Wembley Centre for Health and Care 116 Chaplin Road, Wembley, HA04UZ |
Monday to Sunday - 8am to 8pm |
|
Willesden Hub Roundwood Park Medical Centre Robson Avenue, London NW10 3RY |
Monday to Friday - 4pm to 8pmSaturday - 12pm to 4pm |
|
Temporary Northern Hub The Stag-Hollyrood Practice 82 Stag Lane , Edgware, Middlesex, HA8 5LP |
Monday to Friday - 4pm to 8pm |
|
Kilburn Hub Staverton Surgery 51 Staverton Rd, London NW2 5HA |
Monday to Friday - 4pm to 8pmSaturday - 10am to 2pm |
|
Central Middlesex Hub Park Royal Medical Practice Acton Lane, London, NW107NS |
Monday to Friday - 4pm to 8pmSaturday – 10am to 2pm |
Chaperone
You are very welcome to be accompanied by a trusted friend or relative at your consultation if you wish, and this is all the more important if English is not your first language, or if you feel you might not be able to express what you need clearly to the doctor or nurse.
In additon, for intimate examinations, you will be offered the choice of having another professional clinician present at the examination. This is called chaperoning.
Because we are a small practice this might not be possible at all times. If we cant allocate a chaperone when you wish one to be there, then we can reschedule your examination to another time.
Phone Consultations
This service is available daily for patients to speak to a doctor over the telephone between 8.30am – 10.30am only.
You will also be offered this service if you are unable to get an urgent appointment.
Listed below are some issues that you can discuss with the doctor on the telephone:
- Cold and flu symptoms
- Patients who phone the surgery for results, and would like to discuss with a doctor or nurse
- Changes in your medication
- Medication review
- Medical certificates
- Any issues that do not require an examination
- If you require a home visit
Appointment Rules
In order to ensure the quality and flow of care, we have created few simple but essential rules. These rules will help the clinicians and the patients to maximise the use of the appointments and minimize the waiting time.
10 MINUTES GP APPOINTMENTS
ONE APPOINTMENT
ONE PROBLEM
ONE PATIENT
If you have multiple issues to discuss, please book a double appointment
Please DO NOT ask the Doctor to see other family members in your appointment.
Before you see the GP: work out what you’re concerned about highlighting any particular issues, Consider preparing short notes, including how you would describe your symptoms.
Get to the point: Do not keep important issues until the end.
Wear accessible clothing: if you’re likely to need to undress for examination.
Ensure you understand the action plan, if not, ask to revisit the plan.
Have your say and get your view heard: Join our Patient Participation Group (ask reception for more information)