When we are Closed – Dealing With An Emergency
Call 999 in an emergency.
A medical emergency is a situation in which the health of a person is at high risk of deteriorating rapidly without immediate medical attention.
For example, chest pains, increasing difficulty in breathing, impaired consciousness and any of the signs of a stroke (facial weakness, inability to lift a limb or slurred speech) constitute an emergency.
In a medical emergency you can access urgent paramedical help by calling 999 (or 911).
Telephone
When the practice is closed, lunchtime between 12-2pm patients can dial 1-1-1 to get through to the NHS 111 service. When you call the NHS 111 Service you will be asked some questions about your symptoms so that you can be directed to the local service that can help you best or you will be offered a telephone appointment at the practice. If for any reason you are unable to access NHS 111 by dialing 111, please call 020 3402 1111 instead. Calls to this number are charged at your network’s standard rates.
If it is after 6.30pm and you have an URGENT medical problem which cannot wait until the surgery re-opens please dial 1-1-1. When you call the NHS 111 Service you will be asked some questions about your symptoms so that you can be directed to the local service that can help you best. If for any reason you are unable to access NHS 111 by dialing 111, please call 020 3402 1111 instead. Calls to this number are charged at your network’s standard rates.
About NHS 111
NHS 111 is a new NHS telephone number to call when you need medical help fast, but if it is a life threatening emergency, you should call 999. NHS 111 is replacing the NHS Direct 0845 46 47 service.
Calling NHS 111 will get you through to a team of trained advisers, who are supported by experienced nurses/paramedics. They will ask you questions to assess your symptoms and give you the health care advice you need or direct you to a local service that can help you best.
The NHS 111 service is available 24 hours a day, 365 days a year.
NHS GP Walk-In & Urgent Care Centres
The Wembley Centre for Health & Care GP Access Clinic: 116 Chaplin Road, Wembley, Middlesex, HA0 4UZ. The centre is open from 8am – 8pm, 365 days a year and sees all children and adults. It offers health information, advice and treatment for a range of minor illnesses such as coughs, chest infections, eye/ear pain, skin rash or infections, headaches, abdominal pain, allergies, dizziness, diarrhoea, vomiting.
No appointment is necessary; you will be seen by an experienced nurse or doctor. However they will not make hospital referrals or provide repeat prescriptions. There are no X-ray facilities available within this clinic.
Urgent Care Centres (UCC) can also be found within the main entrance at both Northwick Park and Central Middlesex hospitals. These centres are open 24 hours a day, seven days a week. Patients who need to be seen quickly, but who do not have life-threatening illnesses or accidents, can walk into these centres.
St Charles Hospital – Urgent Care Centre (UCC), St Charles Hospital, Exmoor Street, London, W10 6DZ. This centre is a General Practitioner led service staffed by GPs and qualified autonomous nurse practitioners and support assistants. The centre is open from 8am – 9pm, 365 days a year. The urgent care centre also offers x-ray facilities. The range of conditions seen by the UCC includes minor illness as well as minor injuries such as sprains, minor burns, cuts, bites and stings, minor head or eye injuries.
Cricklewood Walk in Centre – The Centre is open from 8am – 7pm Mon-Sun. Cricklewood Health Centre, Britannia Business Park, Cricklewood Lane, London, NW2 1DZ. Tel: 03000 334335
Accident And Emergency Departments
Most emergency departments are open 24 hours a day, 7 days a week for anyone seeking treatment for an urgent problem caused by an accident or illness. You should be aware that emergency departments are extremely busy, so please consider whether your GP or any of the options listed above are more suitable. Dial 999 for an emergency.
Northwick Park Hospital – Open 24 hours
St Mary’s Hospital – Open 24 hours
To find other London UCC and A + E Departments click on the link below:
Toothache Out of Hours
NHS 111 is much more than a helpline – if you’re worried about an urgent medical concern, you can call 111 to speak to a fully trained adviser.
Depending on the situation, the NHS 111 team can connect you to a nurse, emergency dentist or even a GP, and can arrange face-to-face appointments if they think you need one.
NHS 111 advisers can also assess if you need an ambulance and send one immediately if necessary.
For more info please check the NHS website.